About Twitter
Twitter is a short message communication tool that allows
you to send out messages (tweets) up to 140 characters long to people who
subscribe to you (followers).
Your tweets can include a link to any web content (blog
post, website page, PDF document, etc.) or a photograph or video. If a picture
is worth a thousand words, adding an image to a tweet greatly expands what you
can share to beyond the 140-character limit for tweets.
People follow (subscribe) to your Twitter account, and you
follow other people. This allows you to read, reply to and easily share their
tweets with your followers (retweet).
How Twitter Is Unique
In the social media world, Twitter falls into the category
of microblogging tools because of the short, disconnected messages it
distributes.
Twitter shares some features with the most common social
media tools (Facebook, Pinterest, LinkedIn, Google+ and YouTube). However, the
differences really define Twitter.
• Facebook:
A tweet is like a short Facebook status update. However, with Twitter, every
tweet arrives at every follower’s feed, unlike the filter of Facebook’s
EdgeRank.
• Pinterest:
Twitter allows you to share photographs and provide commentary in your tweet.
However, with Twitter, it’s much easier to have conversation around a shared
image than with the comment feature on Pinterest.
• LinkedIn:
A tweet is like a short LinkedIn status update. While LinkedIn is based on
trust relationships (and two-way agreements), Twitter allows you to follow
anyone, including strangers. This is helpful when you target potential
customers.
• Google+:
A tweet is like a short Google+ status update. Twitter also allows you to
organize people into lists that organize conversations similar to Google+ groups.
• YouTube:
A tweet can contain a link to a video. However, Twitter doesn’t allow you to
create a channel or organize your videos for easy location and commentary.
Now let’s dive into how you can use Twitter for your
business.
Present Your Brand
Your Twitter account and profile are the foundation of your
Twitter experience. It’s your chance to tell your business story to the Twitter
community.
It is important that your Twitter presence have the same
look and feel as your other online tools. This helps people identify your
business and builds trust. Choose an account name and images consistent with
your other online presences and your brand.
Build a Strong Foundation
It’s important that you complete your Twitter account
profile completely. Each feature gives more details about your business that
contribute to your business story.
Don’t miss these three important features under Profile in
your account settings.
Start Following
People
When you follow another Twitter user, you subscribe to read
what they share. So be selective about whom you follow, especially at first.
Start Talking
Talking on Twitter is different from every other social
media site. It’s a fast-paced smorgasbord of ideas and sentence fragments. It’s
hectic, but it’s also fun.
Give yourself a little time to get your feet wet. Listen to
others. Jump in when you feel comfortable. Start talking as you get your
bearings.
Talk Smarter
After you master the five types of tweets, you are ready to
attack the big question: What should I talk about on Twitter?
For every business, the answer is different. In general, you
want to find the sweet spot between what your target audience wants to hear and
things that promote your business. For many businesses, the answer is to focus
on how your products and services benefit your customers.
Give people useful information and answer their questions,
and they will consider you a valuable member of their community. That’s an
important first step to winning a new customer.
Drive Traffic to Your
Website and Blog
Twitter is a great tool for driving traffic to your website
and blog. To do this, you create a tweet around a link, writing a message that
compels people to click to learn more.
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