“Online reputation management.” Even if you’ve never heard
this phrase before, you probably have a good sense of what it means. The first
part (“online reputation”) is easier than ever for you or anyone else to find —
just search for your camp’s name in Google.
Finding your online reputation is easy due to two main
factors:
1. Google is
smarter than ever before. It features search results based on local factors,
can autocomplete user’s searches while they type (called “Google Instant”), and
tirelessly crawls the massive number of social networking sites now available.
2. Local
review pages and social networking sites have made it easier than ever for
customers and staff (current or former) to rant or rave about your camp online.
The second part of that phrase (“management”) can seem overwhelming.
“Management” poses a lot of questions: How can you manage what other people say
about you online? Should you respond to negative comments you find? What do you
do if these negative comments rank high in the search results for your camp’s
name?
ORM trends and statistics reveal how effective it can be for
your business reputation.
• 90 percent customers reveal that positive reviews are
often a decisive factor for purchase.
• 65 percent internet users rely on online search as the
most trusted information bank about companies, people etc.
• 85 percent buyers use the internet to research before
buying anything.
• 79 percent consumers depend on both personal
recommendation as well as online reviews.
• 58 percent of the Fortune 500 executives opine that ORM
should be a core part of every company’s marketing strategy and branding
objective.
• 84 percent marketers believe that developing trust would
be the key focus area of future marketing trends and campaigns.
People often draw a comparison between SEO and ORM. ORM
includes some aspects of SEO, but unlike SEO, the aim for ORM is not to
increase visibility. ORM is often required to tackle the aspects bringing
negativity and bad publicity to the brand. To counter this, various strategies
of ORM are implemented. Moreover, ORMis a long term activity that works to
improve the overall online image of your brand/company in a sustained manner.
Let’s discuss in detail about online reputation management
and how it can help in improving your SEO efforts.
ORM works by placing positive results that boost the brand
image on the top of search engine results. These results can be leveraged for a
consistent and good brand reputation. ORM strategy is designed with the proper
understanding of search engines and algorithms.Making a fool proof ORM strategy
is a tedious process. Results can be achieved the way you want if you follow
the aspects discussed below:
• Identify the Aspects Damaging Your Image: Several websites
and social media accounts might intentionally or unintentionally ruin your
reputation. You need to identify all these aspects and work out measures to
keep your website away from such issues with the use of correct key search
phrases.
• Use the Right Tools: Using some of the best ORM tools can
help to keep business reputation positive. Some of the best ORM tools include
Radian6, Reputation Defender, Sentiment Metrics, Visible, Attention etc. Choose
the one that suits your purpose the most.
• Right SEO: Pay special attention to aspects like content
marketing, press releases, etc. to have search engine results that depict a
positive brand image. Ensure that you have a team of experts that can do
everything you need to keep your brand value maintained. Ward off negative
feedback, complaints and bad publicity with well-planned SEO and ORM
activities.
For more details on our products and services, please feel
free to visit us at Internet Marketing, Search engine
marketing & Online Marketing
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