The fundamentals of managing an online reputation should be
the basic knowledge of every entrepreneur. Everybody from the CEO to the sales
team to the customer support team must now be involved in reputation
management.
For entrepreneurs launching a new company, the answer to
when they should begin making online reputation management a priority is before
the company is even launched. From the beginning of planning a new brand, steps
must be taken to choose a name and message that has an easy path to being able
to control the top 10 search results on every search engine.
If negative content does pop up online about your brand,
there are strategies to help mitigate this and it is where online reputation
management saves the day. The key to repairing damage to an online reputation
is to aggressively publish new content about your company, including socially
infused content such as reviews and testimonials to regain control of the top
10 results for your brand on search engines. However, it is also important to
remember that although the impact of negative content can be mitigated, it will
never disappear. So whenever possible, measures should be taken to prevent
negative content before it publishes.
Not only do you need to pay attention to managing the online
reputation of your brand, but you also need to have reputation management
strategies in place for key executives at your company. Having a clean online
reputation for all of the key executives in a company is critical. The first
step to doing this is to make sure each executive has a dedicated bio page on
your company website which then ranks in the top search results for that
executive’s name. Next, it is key to get media coverage about that executive
whenever possible.
There is nothing wrong with bringing in an expert to help
build or repair an online reputation when needed. What customers see when they
search your business name or executives’ names is often the first impression
they get of your business and it will stick with them forever. One of the best
investments you can make is into your own reputation. Oftentimes, publishing
large volumes of content online isn’t enough in complicated reputation
management situations.
Online reputation management has lots of moving parts. Not
only do you need to aggressively create high quality content, which is where PR
and content marketing will serve you really well. But then you need to rely
heavily on the intricacies of search engine optimization to make sure that your
newly created content is doing what it’s supposed to do and controlling the top
10 spots in search results for your company.
Managing how your company communicates with the public
through social media platforms as well as how other users are talking about
your company on social media is vital to a positive online presence. Otherwise,
social media can become a serious liability. Remember earlier that we talked
about how users look for social infused content about your company. Social
media is the prime place for them to find it; good, bad or otherwise.
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