Why do I have more sessions than clicks?
This is normal behavior and indicates positive
engagement with your website. When a user clicks one of your AdWords
ads and auto-tagging is turned on, we assign a unique click id (gclid value) to
that user.
If a user later returns to the website
directly (e.g., the user enters your website URL or has the website
bookmarked), in lieu of any other referral information, these additional
sessions have their campaign source reported as the last-known campaign source.
In this case, the last-known campaign is an AdWords campaign.
Each direct return session after the initial
AdWords click shows as another session for the AdWords campaign. Basically,
this is a scenario where a single AdWords click leads to multiple sessions in
Analytics.
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Tip: You can use advanced segments to view
new vs. returning sessions for a campaign and confirm that the larger number of
sessions is partially due to returning users.
Why do I see sessions coming from an old (paused or deleted) AdWords
campaign?
This is similar to the
previous scenario where return users cause more sessions than clicks to appear
for a given campaign. When an AdWords campaign is paused, users who originally
accessed the site via this campaign and later return via direct will have these
repeat direct sessions reported as coming from the AdWords campaign.
In some cases this can
lead to scenarios where you see sessions showing for a campaign six or more
months after the campaign has been paused or deleted.
Tip: As
above, you can segment these sessions by new and returning users to confirm
this is returning-user behavior.
I use manual tagging. Is there anything I should know?
Yes. First of all, we
have seen many clicks-sessions reporting issues resolved simply by adopting
auto-tagging.
Next, make sure you are
aware of the benefits of
auto-tagging. Also, be aware that some features in AdWords are only available
when you use auto-tagging, and
that future improvements to AdWords reporting in Analytics will be available
only to users who employ auto-tagging.
We expect session
numbers to be lower due to manual tagging. This is because auto-tagging
generates a unique gclid value for each click. Each unique value
opens a new session in Analytics.
Manual tagging does not
generate a unique campaign URL (click id) for each click. Therefore, it’s
possible to have situations where a user clicks a creative several times in the
same 30 mins window but only registers one session in Analytics.
Why do I see landing pages for paid traffic in Analytics that are not
specified as destination URLs in my AdWords account?
First, there are two dimensions in Analytics that you should
understand:
1. Destination URL: This dimension is limited to
AdWords-reporting sections of Analytics. It represents the destination URL in
your ad that was recorded at the time of the AdWords click.
2. Landing Page: This is the first recorded page view in an
Analytics session.
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