There are many
reasons social media can be a productive marketing channel or platform. A few common outcomes for social media marketing efforts include:
You can run all
the customer surveys you want, but some of the most interesting and progressive
market research can be found within the social communities where your customers
interact, share information and make recommendations.
You’ve heard it
before, “Conversations are happening online about your brand, with or without
you.” You might as well participate and do so in a way that pays close
attention to the interests and needs of your customers – providing them with
information and interactions that further support your brand.
Becoming a power
user of several social communities involves consistently contributing quality
content, rewarding those who vote positively on those content as well as
growing large base followers. That base of like-minded connections can serve as
an effective distribution channel for unique and interesting content which
drives traffic to ad supported blogs that host the content.
The mechanisms
for putting these strategies into action vary depending on the resources and
time allocations a company can make on its own, or when working with an agency.
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Social media
initiatives don’t start when you register a Facebook or Twitter account and
start posting announcements, it begins much sooner.
The steps in The Social System are as follows:
1.
Social Identity: This is “the root from which your social
strategy will develop.” It’s important to define who you are, but from the
perspective of a two-way conversation. Developing a brand identity is pretty
standard. However, two-way conversation requires brands to define the
parameters — what to say, what not to say, and the tone to maintain — for the
person or team managing the social media accounts.
2.
Community Activation: In this step, companies need to understand
themselves from the perspective of who their audiences are and what those
audiences expect from them.
3.
Content Strategy: People understand the need to create content
but they’re taking a “throw it up against the wall see if it sticks,” method
rather than building based on the first two steps. The problem with this
approach is that you can’t create an effective content strategy without first
knowing who you are and, second, knowing who your audiences are.
4.
Social campaigns: Without the foundation of the first three
steps, the said campaigns provide short-term wins, but no sustainable growth.
5.
Social intelligence Social intelligence is not the beginning of
social strategy but where social strategy is executed through policies,
procedures, metrics, tactics and tools you use to listen, measure, respond,
integrate and engage in real-time online conversation.
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